World Wide Van Lines

I give these ppl less then even poor if there is any word.  They came 2 days late, I told them to give me fix time since I had a new born baby and they told me they will be there in 3 days and whenver I call they said either in few hours or next day morning, afternoon etc.  Three guys were there for delivery and asked me to give him extra money since they said weight is lot more but I knew it can't be so I said I'll pay if weight is more.  They came and asked me for all extra money else they droved back, since I had infont and was alone, I paid and requirement was CASH.  I said I want to come to check the weight but they didn't agree and even did not install all the furniture and ran away because of fear of police since they were wrong.  ever never hire them even they say if they'll do your moving in free but still you'll end up paying lot more.

Service cost: $2200

I'm so angry don't even know where to begin these 3 African guys come to my apartment a day late my contract stated the day before never got a call from there office before then I was getting calls every week to see if I still wanted to follow thru, I should have none it was too good to be true all the other company's told me the price was a little higher I felt $1400 would be just great boy was I scammed the drivers pulled up in a Uhaul truck I ask them WTH is going on they claim the company truck broke down that is the reason they were late mind you know one never called me to tell me any such story it was a bunch of crap.  the African guys open the truck and they had have the truck loaded with someone else things I looked in and said will my furniture fit  one of the guys stated sure it will don't worry, when we got to my patio furniture it wouldn't fit therefore they had to take my things to storage I was pressed for time I was a day late due to them coming late I had to be in GA the next day to sign my lease the guys reassured me they were coming back to get my belongings no such thing, they held my things hostage told me to give him $500 and he would get it. I said Hell I paid for the service not for you to leave my things and charge me more, I had to go back to Mich get my things and pay the guy $250 to get the password to the gate to get my belongings, people please pay attention. Customers be aware. Total scam this company needs to be shut down, we need to start a class action law suit also file with the bbb you have to file a complaint in Florida.

Service cost: $1450

I contracted for a move in May of 2011. I deal with Charles (charles@worldwidevanlines.com) over the phone and by email. I was told to pay $270 online and then $400 when my belongings arrived at my new location. The move was to take two days. When the movers got to the pickup (11 hours late, at night) I had to pay $350 because the $270 was the fee for the broker, not the movers. They loaded everything and I didn't hear from them again. I called them many times and was in contact with Charles, a dispatcher (New York), and eventually a driver. The driver arrived on June 6th (9 days late) and without warning. I was told that I had 30 minutes to get to my apartment or they would leave, put the items in storage, and I would have to pay for them to come back out. I had to pay an additional $350 to finally get my items. 7 days late and $300 more (45%) than quoted.

Service cost: $970

When signing the contract I was promised by the person arranging the deal that the delivery would take 10 days. He asked for /-24 hour window. The pickup was scheduled for March 20 in NJ. The delivery in CA was supposed to be on March 30. The pick-up guys should on time and I do not have any complaints about them. The nightmare started when they already holding my stuff hostage. I had to fly to CA on March 29 in order to accept the delivery. When I landed, I called the company (the guy’s name was Chin) and was told that they are running late and will deliver my stuff next week. After a week I called the same guy again and was told that they have some troubles and there will be another delay, because the truck broke down en route. I kept calling every 2-3 days, but was not given any meaningful information. Finally, it was delivered on Apr 21, more then a month after the pick up date. I had to sleep on the floor and could not even rent furniture since I never had an honest delivery date. The driver who delivered my stuff told me that he picked it up in NJ 5 days ago, which means that the company was lying to all that time. The estimated price for the move was $1,200, however I was eventually charged $1,700. I was moving a 1 bedroom. The only item which got stolen or lot was a small ladder.

Service cost: $1700

I did a small move from Seattle to Dallas, I paid in advance and I was told it would take 4-7 days. They picked up in June and didn't drop till march of the following year. This company does not own their own trucks, the hire day laborers to move your stuff. I had already flown to Dallas, they were 5 days late picking up my stuff and my mother said they showed up in a Ryder moving van. Turns out, somebody worldwide van lines hired was a guy that had stolen mine, plus a few other people's paperwork and decided to pick up our things and force us to pay more money in order to deliver my things. When I refused to pay the driver hung up and I and I were never able to contact him again. He had abandoned my property in a storage unit in CA. And it sat there till the storage unit almost auctioned it off due to lack of payment. The dot stepped in, found mine, plus a few other people's property the day it was to be auctioned off and was ab;e to get me my things. Now, worldwide van lines will not return my calls, all I'm asking is for my money back. ($1175.00 is all I'm asking) this company is a scam! I also referred a family friend to this company and they scammed them out of $5000.00. They said they had a $5000.00 balance and they wouldn't drop their property until they paid the balance. They also paid in advance before they ever picked up. Do not use them, pay the few extra bucks and go with a reputable company.

Service cost: $1175

I had done a search for movers to get quotes and Worldwide was a couple thousand cheaper than 2 other companies. Blake the salesman said the reason for this is that they had 2 empty trucks coming back to Florida and this is how he could do it. I had included 1 months free storage that was suppose to be in Delaray beach Florida that Blake said I would be able to come and get things as I needed from this storage. The day of the move who shows up a company that has a rented Ryder Truck no business cards and a bunch of scram artists. They new my closing was 2 days away and they only had the one truck that they would fill up and I find out way after the fact that it went to their storage in Union NJ  on the second day they started extorting me for $5000.00 more than my not to exceed quote of $12,180.00 I was forced to sign and give a additional 3800.00 or they would leave the rest of my stuff and cause a problem with my closing. The day of the delivery came and they only shipped 1/2 my belongings and wanted another $5000. to get the rest. All along Worldwide would not take any resonsibilities and would never return a call. This Best Deal movers that I found out that was a subcontractor since went out of business and stole $60,000.00 worth of my belongings  I have law inforcement and my Homeowners involved at this point. THEY SHOULD ALL BE PUT IN JAIL!!

Service cost: $12180

My review is in line with all of the other reviews I wish to god I had checked before I signed on with them.  I got a bunch of quotes from several companies for my move from New Orleans to DC.  Worldwide had the best quote and the salesman was very nice and accommodating.  That is where my good experience ended. 
 
Once they sent me the contact forms I reached out to my customer person and said I was concerned about the window since I needed to be out of my apt by Aug 15th.  He agreed and said he changed my scheduled move date in the system from the 14th to the 12th to make sure I was out on time and I could just sign the contract.  I did.  As my move approached no one contacted me about an arrival date.  On the 11th and 12th I called the offices to get an estimate but no one was in on the weekend.  I did get someone on the 13th who said my mover was coming the following day.  On the 14th when I didn’t hear from the actual mover I called again and was told he was now coming on the 16th.  I called them a bunch of times and said that was unacceptable since someone had to move into my place on the 16th – I planned this all around having my things out.  They said my original contact gave them a 48 hour window from the 15th and that was the agreement.  I sent them the email where their salesman confirmed my new window started on the 12th.  Finally they agreed to come on the 15 – showed up that afternoon a couple of hours before I had to go to the airport.  I had to leave as they were loading and told them to lock up/leave the key when they were done (I did have a neighbor looking in to make sure they did this on time).  They left a ton of trash and my deposit was reduced for cleaning fees based on that.
 
I told the movers at the time that I was not moving into my new place until 10/1 and that they would move my stuff to a storage unit I bought in VA instead of a new apt.  I guess that meant to them that I didn’t need my stuff.  I contacted them after I didn’t hear any update on my delivery at the 30day promised window.  I had multiple contacts with them saying I had someone to oversee the move to the storage unit as soon as they could deliver.  They didn’t deliver until 10/6 – way past the DL.  All through the end of September I was on vacation and trying to get in contact with ppl (frantically) from Europe and Africa.  They were very hard to reach.  When my stuff arrived it was with a different mover than had picked up.  He said my things were all wet (including my mattress) because he and another mover had switched my stuff to his van at 2am at a truck stop the night before and it was raining.  Some of my stuff was soaking and he had shattered a dining room chair in the move.  There was extensive water damage.  I was missing several things.  None of my furniture was wrapped (wrapping and disassembly was included in the contract) – including a couple of things I had personally bought protective cloths for to make sure they were protected.
 
I had put my clothes in vacuum bags and those in furniture (wrapped and taped), suitcases and boxes.  Those were all taken out and opened.  I was missing several items of clothing that someone had gone into a suitcase and opened a bag to get.  They were clearly going through my stuff.  All of my furniture was scuffed up and damaged from being moved around so many vans without being wrapped.  After delivery I contacted them about some missing items and got a few of them back (an empty suitcase with everything that had been packed in it missing and a broken picture).  Several of my things and a valuable mirror were completely missing.
 
I filled a claim form on 10/15 with “Luke”.  He said he they were required to get back to me in 120 days.  A few days after that window I emailed to get an update.  I emailed again the following week.  Then I called.  Finally I got through to someone who said my claim would have been passed along to their third party insurer and I needed to follow up with them.  She gave me a name and number.  I called them and it was a moving insurer and they were incredibly nice.  They could not find my claim.  They looked under reference number, my name, my move date.  Finally the person checked the system for the moving company and said his company didn’t have any record of doing business with a company called worldwide van lines.  He tried to conference them in to clear this up but no one picked up.  In the 2 months since then I have called over a dozen times and left messages.  They never call back.  I sometimes can get a woman on the phone (ext 421 – the only person who occasionally seems to answer phones there)  she said I need to clear it up with her super Kevin at ext 450.  I have left him many messages.  I have had her pass notes to have him call me back.  Nothing.  I don’t think he exists.  His ext goes straight to VM, he’s never in the office and he hasn’t returned any of my messages.
 
I know I wouldn’t get much money for the damage – nothing to approximate what they damaged and outright stole from my move – but I think I’m going to sue them anyway.  Small claims court is probably not worth the time but I’m incredibly angry at this point.  PLEASE DO NOT MAKE THE MISTAKE I MADE.  DO NOT USE THES MOVERS.  THEY ARE THIEVES AND SCAM ARTISTS.  .

Service cost: $1816

The company charged me the deposit even though they never moved my things and never returned my calls/emails when I tried to follow up on where they were the day of the move.  I just got off the phone with my credit card company to dispute the fraudulent charge.    I booked a van to move my things interstate.  I the mover was supposed to come between 9 and 11am.  I was advised the mover would call me on the day of the move to confirm the time so I had a 30 minute window to get to my storage unit.  At 10:40am I rang the World Wide Van Lines to advise I still had not heard from the mover.  I was very concerned because I had to leave by noon to the airport, which the moving company knew.  Jack, the salesman, transferred me to someone’s voicemail.  For the next hour I left various voicemails (with customer service, Jack, and dispatch) and sent various emails to individuals to find out what was going on.  To this day, no one has returned my calls or responded to my emails.  I will be filing complaints with the Better Business Bureau and FTC.  .

Service cost: $1074

This move was a total disaster. The intial pickup was scheduled for Tuesday between 12:00 and 2:00. The driver never called until the next day. We finally settled on the following day Thursday. We were told by WWVL to have a cashiers check or cash. The driver wanted cash before he even picked up the load. After the delivery to South Carolina he threatened my sister in law, saying he would not unload the truck until the money was paid. He eventually unloaded the truck. Now after reviewing the goods, he forgot the headboard and the china cabinet, which were marked on the contract. Now I have these two items still in Tennessee. I have sent 4 emails and 5 phone calls with no return from Lance. They were dishonest, deceitful, and very unprofessional. Out of the 10 to 15 times I have moved, this is without question the worst experience ever.

Service cost: $795

World Wide Van Lines is THE worst company I have ever dealt with. We made a cross country move from MN to FL and were looking for movers. This company contacted us via email and gave us a price after asking US to estimate the weight of our items . BIG MISTAKE! We knew nothing about weight estimates and estimated very low.  The contract contains very ambiguous language (shame on us there for not reading it carefully enough) WE actually had a lawyer look at it after the fact- and while its not illegal language- it allows them to jack up your bill ALOT!  After all our stuff was packed and on the truck we find out our bill went up over $5000 from the original quote. We spent nearly 2 months trying to negotiate a reasonable price with this company. The crew chief  (who organizes the truck routes) was rude and yelled at us on the phone. Nothing short of verbal abuse. Trying to contact someone at the main office was a lesson in frustration. If you left a message no one would return a call. The first time we called it took 4 days to get a live person. Follow up calls with requests to talk to a supervisor again were ignored. We had a call back from a supervisor one time, who promised to 'look into it' and then didn't call back. The pick up time was a 1 1/2 days late-resulting in the buyers of our home trying to move in at the same time. They had to delay delivery of their pod which was embarrassing! While the guys packing the truck were nice enough- It took 10 hours to load a SMALL truck and our items were  already packed . The weather turned bad and boxes were left out in the rain and got wet, requiring that items be repacked. One word- NIGHTMARE.   From there-Our items went into storage and we were told by 3 different people that it was in 3 different locations- Pennsylvania, Chicago and Youngstown OH. No one knew what was going on! We were beginning to wonder if we would even get OUR stuff back! We called to arrange a delivery on Dec 3 and we were told it takes 2 weeks. Dec 22 (20 days later) our items have finally arrived.-and guess what -WE are being charged for extra storage time. Tried to talk to the crew chief about this to get a reduction in price which resulted in him yelling at me almost immediately-he refused to listen and continued to the point where I hung up on him. He is unreasonable, unprofessional and rude. Our experience resulted from our own naivety and lack of knowledge about movers/moving companies which I fully accept. However, I want to try and avoid the same heartache and frustration for someone else. Do NOT use this company for moving your items.  How they stay in business is beyond me. And if someone from World Wide Van Lines contacts you- do not respond to them! You'll regret it for the rest of your life.

Service cost: $7000