World Wide Van Lines

I give these ppl less then even poor if there is any word.  They came 2 days late, I told them to give me fix time since I had a new born baby and they told me they will be there in 3 days and whenver I call they said either in few hours or next day morning, afternoon etc.  Three guys were there for delivery and asked me to give him extra money since they said weight is lot more but I knew it can't be so I said I'll pay if weight is more.  They came and asked me for all extra money else they droved back, since I had infont and was alone, I paid and requirement was CASH.  I said I want to come to check the weight but they didn't agree and even did not install all the furniture and ran away because of fear of police since they were wrong.  ever never hire them even they say if they'll do your moving in free but still you'll end up paying lot more.

Service cost: $2200

I'm so angry don't even know where to begin these 3 African guys come to my apartment a day late my contract stated the day before never got a call from there office before then I was getting calls every week to see if I still wanted to follow thru, I should have none it was too good to be true all the other company's told me the price was a little higher I felt $1400 would be just great boy was I scammed the drivers pulled up in a Uhaul truck I ask them WTH is going on they claim the company truck broke down that is the reason they were late mind you know one never called me to tell me any such story it was a bunch of crap.  the African guys open the truck and they had have the truck loaded with someone else things I looked in and said will my furniture fit  one of the guys stated sure it will don't worry, when we got to my patio furniture it wouldn't fit therefore they had to take my things to storage I was pressed for time I was a day late due to them coming late I had to be in GA the next day to sign my lease the guys reassured me they were coming back to get my belongings no such thing, they held my things hostage told me to give him $500 and he would get it. I said Hell I paid for the service not for you to leave my things and charge me more, I had to go back to Mich get my things and pay the guy $250 to get the password to the gate to get my belongings, people please pay attention. Customers be aware. Total scam this company needs to be shut down, we need to start a class action law suit also file with the bbb you have to file a complaint in Florida.

Service cost: $1450

The company charged me the deposit even though they never moved my things and never returned my calls/emails when I tried to follow up on where they were the day of the move.  I just got off the phone with my credit card company to dispute the fraudulent charge.    I booked a van to move my things interstate.  I the mover was supposed to come between 9 and 11am.  I was advised the mover would call me on the day of the move to confirm the time so I had a 30 minute window to get to my storage unit.  At 10:40am I rang the World Wide Van Lines to advise I still had not heard from the mover.  I was very concerned because I had to leave by noon to the airport, which the moving company knew.  Jack, the salesman, transferred me to someone’s voicemail.  For the next hour I left various voicemails (with customer service, Jack, and dispatch) and sent various emails to individuals to find out what was going on.  To this day, no one has returned my calls or responded to my emails.  I will be filing complaints with the Better Business Bureau and FTC.  .

Service cost: $1074

This move was a total disaster. The intial pickup was scheduled for Tuesday between 12:00 and 2:00. The driver never called until the next day. We finally settled on the following day Thursday. We were told by WWVL to have a cashiers check or cash. The driver wanted cash before he even picked up the load. After the delivery to South Carolina he threatened my sister in law, saying he would not unload the truck until the money was paid. He eventually unloaded the truck. Now after reviewing the goods, he forgot the headboard and the china cabinet, which were marked on the contract. Now I have these two items still in Tennessee. I have sent 4 emails and 5 phone calls with no return from Lance. They were dishonest, deceitful, and very unprofessional. Out of the 10 to 15 times I have moved, this is without question the worst experience ever.

Service cost: $795

World Wide Van Lines is THE worst company I have ever dealt with. We made a cross country move from MN to FL and were looking for movers. This company contacted us via email and gave us a price after asking US to estimate the weight of our items . BIG MISTAKE! We knew nothing about weight estimates and estimated very low.  The contract contains very ambiguous language (shame on us there for not reading it carefully enough) WE actually had a lawyer look at it after the fact- and while its not illegal language- it allows them to jack up your bill ALOT!  After all our stuff was packed and on the truck we find out our bill went up over $5000 from the original quote. We spent nearly 2 months trying to negotiate a reasonable price with this company. The crew chief  (who organizes the truck routes) was rude and yelled at us on the phone. Nothing short of verbal abuse. Trying to contact someone at the main office was a lesson in frustration. If you left a message no one would return a call. The first time we called it took 4 days to get a live person. Follow up calls with requests to talk to a supervisor again were ignored. We had a call back from a supervisor one time, who promised to 'look into it' and then didn't call back. The pick up time was a 1 1/2 days late-resulting in the buyers of our home trying to move in at the same time. They had to delay delivery of their pod which was embarrassing! While the guys packing the truck were nice enough- It took 10 hours to load a SMALL truck and our items were  already packed . The weather turned bad and boxes were left out in the rain and got wet, requiring that items be repacked. One word- NIGHTMARE.   From there-Our items went into storage and we were told by 3 different people that it was in 3 different locations- Pennsylvania, Chicago and Youngstown OH. No one knew what was going on! We were beginning to wonder if we would even get OUR stuff back! We called to arrange a delivery on Dec 3 and we were told it takes 2 weeks. Dec 22 (20 days later) our items have finally arrived.-and guess what -WE are being charged for extra storage time. Tried to talk to the crew chief about this to get a reduction in price which resulted in him yelling at me almost immediately-he refused to listen and continued to the point where I hung up on him. He is unreasonable, unprofessional and rude. Our experience resulted from our own naivety and lack of knowledge about movers/moving companies which I fully accept. However, I want to try and avoid the same heartache and frustration for someone else. Do NOT use this company for moving your items.  How they stay in business is beyond me. And if someone from World Wide Van Lines contacts you- do not respond to them! You'll regret it for the rest of your life.

Service cost: $7000

Not only were my movers completely unprofessional but they damaged almost all of my furniture. I filed a claim for it in May 2012 and they have yet to pay me anything. Whenever I call, which I had to pretend to be a new costumer planning a move just to get someone to talk to me, they give this happy pleasing run around. They never return my calls. I'm sure I'll never see a dime for my damaged furniture and I'd rather haul all of my own belongings on my back then ever hire them again.

Service cost: $1200

After several quotes, I decided on Worldwide,BIG MISTAKE.I was quoted $965. I wanted the pick up on 12/29. Tried contacting customer service numerous times but never actually talked to anyone. Finally contacted dispatch on 12/28, asking if they knew approximately when the pick up would be made. The agent said she would contact the supervisor to check and call me back, no return call. Couldn't get hold of anyone on the day of pickup, never got a call from the driver when they were coming. Finally got a call on the 30th, Daniel from United Van Lines saying they would pick up either the 31st or the 1st. Concerned, I asked if the delivery would be made by the 4th as requested when booked.Said he would call his supervisor and call back, never called me back. When United Van Lines finally showed up at 3pm on the 30th, they looked at the load and advised this move would cost at least $2500, 2 1/2 times what we were quoted.  WHAT!! I gave WWVL a complete inventory list, the quoted included all fuel, loading,unloading, padding, blanket wrapping was included.  Daniel advised they have to charge an additional fuel surcharge, wrapping and the quote we received was not correctly calculated and the move would cost $2500.We sent them away and never used them.NEVER USE WORLDWIDE VAN LINES. Our son is going back to school and this company really screwed things up, let alone is now going to cause us to spend alot more.  But there was no way we were going to spend that much more than quoted.  I feel sorry for anyone that entrusts this company to move anything! .

Service cost: $966

Okay, my review is about 5 months late, but this experience was so profoundly flagrant that I have to write a review.
My family (wife & baby) was moving from NJ to Indiana and after a long search, WWVL seemed to offer the best rate and the salesperson dave was very professional, cordial, and helpful. This was April 2012. I had given dave my cc# as he said they would charge $600 initial deposit within 3 weeks. 
I had about 6000 lbs of stuff, not too much furniture other than a rather major king bed, big sectional, credenza and dining table. Everything else was like ikea office desk, ikea bookshelves, futon, etc plus our 200 boxes that we packed, inventoried, and numbered, and put down in the 1st-floor garage a day or so before the scheduled pick up date at the end of July 2012. 
My concern first started when WWVL did not take the $600 initial deposit even after a month, and dave was nowhere to be reached. Came June when he finally wrote back stating he had some family situation and that I need not worry about the deposit as they will take it prior to moving. A little puzzled at the disorganization, but what the heck.. I'm sure they'll take their fees so I let it go.
Then real concern started closer to the moving date at the end of July when I got a call from some manager guy, I'll call him Keith, and we discuss the actual date. Things seem to go alright but soon sours when I do not get a response back from him. He was saying how original date looks a bit difficult and all, and knowing that they subcontract movers (I was informed by dave and at this time didn't think much of it.. Big mistake!) a little flexibility in moving date was understandable. 
But a day turned into three days without a callback. Their service number always states they're busy, but when you call them on Sunday night it says the same thing which obviously tells me that they just bring the message. I was getting a bit desperate as 7/31 was the first day of my rent in. I must've left some 30 voicemails to service, mainline, and even Keith himself. When I finally got a hold of a human being, a woman, I expressed my frustration and she seemed genuinely concerned and said she'd take care of the issue. I did get a call back from Keith later, and he heard my frustration and assured me he's working on securing movers and that he'll call me back. Again, no call for a whole day or two! 
Finally, the scheduled day came and went, we were delayed by a day and a half when Keith calls me well late in the evening and tells me some dude is near the area and could come pick us up. It was like 6 pm and when I spoke to the dude, it was a one person with some van. Not convinced, I refused and asked Keith for a team, as I lived on the 3rd floor up 2 flights of stairs and there was no way even a he-man was going to move my king bed down the stairs by himself. So another day goes by, we're just living out of our few boxes (the rest of 200 boxes were already locked in the 1st-floor garage as result of wife & my back-breaking work) and finally, we get a call, again well in the evening, from some Ramon? Character. So these 3 Hispanic men show up, looks around the apt and then I take them down to the garage to show them garage full of 200 boxes. Then never to be taken advantage of, I lay out the conditions - and ask them about the weighing after loading, and weighing after unloading and the $1800 for the 6100lbs deal. Then this guy starts talking nonsense - he goes how he deals with cubic feet, something dave himself advised me that other movers do and is a scam, and I slam it down, "No cubic feet, pounds" and they seemed a bit uncomfortable, and he just kind of murmurs over things with the guys in Spanish, and says there's a lot of stuff and that this is a really big move. And since it's late, how about they start loading up their van with these boxes? Their bigger truck would come the next day, he said. At that moment, I instinctively refused. I said let's discuss upstairs and I shut and locked the garage. 
Once upstairs, we sat in the kitchen to discuss price as there were discrepancies. He basically flat out ignored whatever contract I had with them (didn't even ask to see it when I tried to show it) and said "Ah. This is really a big move. It's going to cost $7500" 
$7500? [EDIT]? What is this guy smoking? And seriously, a big move? Just one king bed, sectional, credenza, dining table? It's pretty much just me & my wife and we didn't have much furniture in this 2 bedroom apartment. I said that is ridiculous and that I am going by the contract, nothing else. 
The main henchman talks to his minions in Spanish again then goes, "We'll give you best price - I can do it for $5500", as if he's giving me the best deal ever..! Abhorred, I just told him, "No deal, sorry for your time but I won't be using you guys. Please leave." 
At that, they seemed confused. Confused that they couldn't scam us into submission. [EDIT]. They were nothing short of thieves. They reluctantly went downstairs, and they stayed talking outside for a long time. I was nervous they might damage my car parked in front of the garage or something. Later, a big truck did come, and some driver dude got off and they stayed talking for at least 30 minutes, making my wife very nervous and I almost wanted to call the cops.
I am normally good with reading reviews and such, and I have no idea why I did not look them up first because as it turns out, there are million negative posts and warnings about WWVL. Seriously, I don't know how they still exist. The office people act like the nicest people in the world and connect us to subpar thugs.. And I can't comprehend that these office people are oblivious to what's really going on, but rather, they're just the same thugs as the contractors that show up. I am so glad that I didn't allow them to load my boxes because if I had and they left for the night, it's obvious that they would hold my boxes hostage the next morning asking me to pay up $7500! $7500! When agreed price was $1800. 
Thieves. Scumbags. WWVL needs to be shut down immediately. 
 .

Service cost: $1849

Worldwide Van Lines, through its independent contractor, attempted to scam me.  I'm in the process of reporting my whole experience to the Dept. of Transportation.  It's a long sordid story. I'll just set forth the highlights.  
The Worldwide Van Lines esimator was Leo.  Friendly, courteous, and seemed reasonable ethical.  We spent considerable time on the phone one day going room-by-room and item-by-item of the larger household goods.  Although I was skeptical of not having a live person walk through the house, he explained how the computer worked and that it builds in a "10% cushion" just in case. It all seemed okay and his esitmate of roughly 8,000 lbs. seemed reasonable.  The price was right too: $5,000.  The contract was titled "Non-Binding Etimate Form" and provided a penalty if the weight was more than agreed.  
Eventualy it was move-out time.  The driver called 30 minutes before he arrived.  He had one helper.  The driver had very poor command of English; the helper was more fluent. They continually spoke Hebrew to eachother and when on the phone.  Had they not been on the phone incessantly, I wouldn't have minded as much.  But as it was, they were entirely unfprofessional.  
My house was ready for move-out. All boxes were packed. There were few large items anywhere but on the main living floor, as my wife and I had already moved nearly everything closer to the doorways to make life easier on the movers.  The driver and his helper initially liked it too. 
The driver presented me with some forms. He asked me to sign or initial each. He then caught me totally off guard when he said, "I have to be honest with you."  That usually wakes you up, especially if you're busy signing something.  The driver went on to say that in his 4 years of experience he would esimate the household weight at "up to 20,000 lbs." Not the roughly 8,000 Worldwide Van Lines' estimator developed through the aid of his computer.  To move this house, said the driver, will cost you an additional $5,000.  What? I asked how Worldwide Van Lines' estimate could be so far off, but the driver assured me that the company intentionally underbids jobs to get business.  That seemed plausible, so I tried calling Worldwide Van Lines. No one answered. (The next day Worldwide said it's phone system had malfunctioned.)
The driver continued to advise me that no moving company could make money on the initial estimate, that everyone would require more money.  He essentially tried to strong-arm me into an 11th-hour deal while we're sitting amongst my boxes and furniture, ready for move-out.  He said that Worldwide Van Lines intentionally underbids jobs to capture business. That  seemed plausibe too. 
The driver concluded by offering me two options: Either pay the $5,000 or agree to a pricing scheme based on volume, not weight.  Neither sounded right, so I kicked them out.  The next day I called Leo at Worldwide Van Lines.  He feigned surprise and even managed a chuckle at the situation.  Utlimatey, I went with Atlas.  It was downright pleasant by comparison.  The price was roughly $6,500 for 7,000 lbs.  Their driver never had me sign additional docs, and even called with the weight: 6,700 lbs. So much for up to 20,000 lbs. 
All this to say Worldwide Van Lines, through its independent contractors, attempted to perpetrate a scam. In my opinion, Worldwide Van Lines was complicit in this scam and deserves censure.  We'll see what the Dept. of Transportation says. .

Service cost: $5000

I decided to go with these movers based on the smooth and calming voice of the salesperson, Charles. He assured me everything would be fine, that Worldwide Valued me as a customer and our relationship would be solid. It was not until we had finally hashed out the details and the contract came over that I realized that they were a broker and not the actual moving company. By then it was too late to try to find someone else. I paid for the move up front and even padded the amount of the weight to cover any unexpected problems. It took 22 days for my property to arrive. A total of 5 boxes were missing, several items were damaged, and my 37" flat screen television never arrived. A flat screen I paid an additional $100 to have crated so it would not be damaged (the movers used one of my boxes to cut open and wrap the television in a blanket). However, they did deliver a brown suitcase that does not belong to me..and I let them know that on several different occassions. I submitted my claim to Worldwide and the moving company who stated my load was 300 pounds over what I paid for. They somehow did not get the memo from Worldwide that I had actually over paid the weight. Maria, their dispatcher/customer service person all but hung up on me during one phone call. She was short and not very apethetic to my problems. I submitted my claim immediately after my move and to this date I still have not received any resolution. My advice to anyone considering using Worldwide, do yourself a favor and pay the extra money for the peace of mind of using a reputable company with their own fleet of trucks and movers.  .

Service cost: $1567